Cancellation & Refunds
At EX3 Personal Training & Fitness, LLC, we understand that plans can change, and we strive to offer a clear and fair cancellation and refund policy for our members and customers. This policy explains the terms related to cancellations, rescheduling, and refunds for gym memberships, class bookings, and personal training packages.
By signing up for a membership, booking a class, or purchasing a personal training package through our website (www.ex3training.com), you agree to the terms outlined in this policy. While we allow cancellations and rescheduling under certain conditions, membership fees, drop-in fees, and personal training packages are generally non-refundable except in specific cases outlined below.
We encourage all members to review this policy carefully before making a purchase. If you have any questions, feel free to contact us at ex3@comcast.net.
Membership Cancellations
Members can cancel their monthly gym membership at any time by submitting a request via email to ex3@comcast.net or through their account settings on our website. Cancellations take effect at the end of the current billing cycle. Members will continue to have access to the gym until the last day of their paid month.
Membership fees are non-refundable, and no partial refunds will be issued for unused time within a billing cycle. To prevent being charged for the next billing cycle, cancellation requests must be submitted before the renewal date.
Class Cancellations by Users
Users can cancel or reschedule their class booking through their account on our website or by emailing ex3@comcast.net. Cancellations or rescheduling must be made at least 24 hours before the scheduled class to avoid penalties. [AA1] If a cancellation is made less than 24 hours before the class starts, a $20 cancellation fee will be charged.
Class Cancellations by EX3 Personal Training & Fitness
If we need to cancel a class for any reason, we will notify users as soon as possible via email or their registered contact details. Users affected by a gym-initiated cancellation will have the option to reschedule the class at no additional cost, but no refunds will be issued. For any questions or assistance with rescheduling, please contact us at ex3@comcast.net.
No-Show Policy
If a user does not attend a scheduled class without cancelling at least 24 hours in advance, they will be considered a no-show and will be charged a $20 no-show fee. No refunds or rescheduling will be allowed for missed classes. Repeated no-shows may result in restrictions on future bookings. For any questions, please contact ex3@comcast.net.
Personal Training Package Expiry
Personal training packages are valid for 45 days from the date of purchase. Any unused sessions will automatically expire after this period and cannot be redeemed, extended, or refunded. Clients are responsible for scheduling and using their sessions within the validity period. For any questions, please contact ex3@comcast.net.
Medical or Emergency Exceptions
In cases of medical emergencies or other serious circumstances that prevent a user from attending scheduled classes or using their personal training package, we may offer an extension or refund on a case-by-case basis. Users must submit a request to ex3@comcast.net along with supporting documentation, such as a doctor’s note. All decisions regarding exceptions are final and at the sole discretion of EX3 Personal Training & Fitness, LLC.
Refund Process
Refunds, when applicable, will be issued electronically via Wix Payments to the original payment method. Refund requests must be submitted to ex3@comcast.net, and if approved, refunds will be processed within 7-10 business days. Membership fees, drop-in fees, and personal training packages are non-refundable, except in cases of approved medical or emergency exceptions. All refund decisions are final.
8. GOVERNING LAW AND DISPUTE RESOLUTION
This Cancellation & Refund Policy is governed by the laws of the State of New Hampshire, without regard to its conflict of law principles. Any disputes arising from or related to this policy shall be resolved through negotiation first, and if unresolved, through legal proceedings in the courts of Rockingham County, New Hampshire, which shall have exclusive jurisdiction. If you have any concerns or disputes, please contact us at ex3@comcast.net before pursuing legal action.
UPDATES TO THIS POLICY
We may update this Cancellation & Refund Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be posted on our website, and significant changes may be communicated via email. The revised policy will take effect immediately upon posting unless stated otherwise. We encourage users to review this policy periodically. Your continued use of our services after any updates constitutes acceptance of the revised terms. For questions, contact ex3@comcast.net.
Last updated on February 25, 2025